All you need to do is rollback the version of the Hue Sync app you are using. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. You are using an out of date browser. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Hello, I am James Beetie and I am a bit of a self-confessed nerd! No, * Image on the television? We and our partners use cookies to Store and/or access information on a device. There is already the way of entertainment in our modern lives. Click the Library shortcut that appears. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. This is because more users prefer the app over the box. Help! Learn more about brightness. Continue with Recommended Cookies. This will show you a folder full of data for all of your apps. It was the only thing that worked for me after hours of trying. 1 Home Entertainment Tech Resource. (6 Safety Tips). All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). While they both can work together, you dont need one to run the other. Press J to jump to the feed. If you havent done that yet, first install your Hue Bridge. I don't get it. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . I got the same issue. Delete Appdata files, it will be repopulated. I've contacted Philips Hue Support but they don't know what they are doing. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. To start the conversation again, simply You can use them together or separately. Required fields are marked *. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. On a Mac, the data folder is called the cache.. Enter the password for your Wi-Fi network when prompted. Now you can try to downgrade back to the previous version. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. It may be that the users are not familiar with how to use it, or some hardware and software problems. So, it would seem I'm the only one having this issue. Downgrade Back to Previous Hue Sync App Version. This is another one youve probably already guessed the solution for. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). But whats causing the connection issue you may encounter. I don't seem to have Dolby Atmos though in Netflix? The No. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Or want to be part of a movie? Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. The consent submitted will only be used for data processing originating from this website. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Why cant we view Dolby Vision content when using the Denon receiver? Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Very happy!! If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. This app allows you to do a lot of fun things, it is for both Mac and PC users. In order to try this fix, you need to delete your apps data. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). 6. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. The Philips Hue . All this fix does is force the Philips Hue app to repopulate its own data files. Im looking to get into Hue lighting for the first time to go with my PS5. Aug 20, 2020 9:53 PM in response to i_rina. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Cmcruz32, User profile for user: Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Can It Support Both?! Please note that all comments go into a moderation queue (to prevent blog spam). Theres another problem that has to do with how you set up your Hue Sync Box. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). However for some users, they dont understand the charm in a practical moving watching experience. Your TV connects to the output with a short HDMI cable included in the box. 4. I will list some issues to see if you have had them. I have these issues as well. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. All rights reserved. There are two of the biggest problems for it. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. This software allows the lighting system to react to the media youre playing on your computer or phone. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Manage Settings Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. I am using it daily here and like it a lot. You may have an access point or two within your home if you like to use smart home devices. See all the updates weve made to the Hue sync box to improve the surround lighting experience. If Not, Why Not?! Philips Hue Sync is a newer product from Philips Hue. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Is Philips Hue Z-Wave or Zigbee? Hue uses these connections to create their surround lighting experience. Apps are complicated pieces of software. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. any proposed solutions on the community forums. All Rights Reserved. There you have it! jdo_apple. You can also just wait it out. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Aug 22, 2020 6:17 AM in response to ShYnNoK. Related Reading: Is Philips Hue Z-Wave or Zigbee? You can check the apps data files. I have the same problem if I use apple TV straight to the TV. Setting the input device (Roku) to 1080p resolution makes the system work. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Users are divided on this particular feature. Is there a way to force the Apple TV 4K to send Dolby Vision? Hello just here to say you are my favorite person as this has fixed my issue too!! My LG tv has only HDMI ARC and not eARC. Got it as a gift in December, and have been using it ever since. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . UPDATE: I was able to fix this issue thanks to @tweethue! The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. The images are in Dutch and have not much meaning other then . However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! You can try these methods to see if they work. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. First, download the Hue Sync app for your iPhone, iPad, or Android device. Ive fixed it. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). POWER ON AUTOMATICALLY. Now you can try to downgrade back to the previous version. For many users, the Hue Sync Box should be ready to use right out of the box.