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The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Other amenities offered include a business center, laundry services, and airport transfers. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. He leads the daytime activities. The pork was so succulent and delicious. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. Everyone is expected to use their phone with a downloaded app to see the menus. The staff speaks multiple languages, including English and Spanish. The resort was apparently full, but it really didn't feel like it. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 This is the version of our website addressed to speakers of English in the United States. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. All the activities were well done, but out of the pack Gonzalo and Julio were on top. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. I can't decide on ERC or EPM. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. They were waiting with a very comfortable luxury SUV for us outside the airport. Our 4th getaway to the Excellence Riviera Cancun. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. It was nice having our own private area where we could switch off and read a book. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. We estimate they took away about 25% of the pool chairs and restaurant seats. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Offers; Suites; Deluxe Airport Transfers; Resort Map; . The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We worked out our new flights and needed to change our airport transfer. We never leave reviews, because all the other great reviews are true about this place. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Please, receive our warmest regards from The Excellence Collection. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! Javier was one of the best. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. It is just a slight reduction that you wouldn't notice if you haven't been there before. Can't complain about eating next to the ocean with chips and guac. Overall the food selection was wide and of good quality. The oldest country in the Americas. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. Im currently at ERC (July again) and the vibe is completely different. Prepare by getting your name on the books and grabbing a drink, or two. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Entertainment team was excelente! At Excellence resorts, there is a wide range of rooms on offer. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. We really appreciate your detailed feedback. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Please, receive our warmest regards from The Excellence Collection. Contact us for more information and details about the packages and options available. Yes, parking is available for guest and it is complimentary. Before you go, Id recommend downloading the Excellence app. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. The staff was absolutely incredible. I. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Customer service can not be matched or outdone. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. We were not ashamed to take any unsupervised float we found if we needed it. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. the food was lacking flavor and again overcooked. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! While this is a nice reprieve, the numbers remain concerning. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Room: We have done all level of rooms in the past and there is not a bad room in the resort. You are surrounded by breath taking views, lush gardens, amazing architecture. My Wife and I spent a week for our honeymoon. There are a few drawbacks to this beach. The driver was friendly and spoke good English. However, guests are not required to wear a mask anywhere, but there is space available everywhere. So impressed by everything about it! Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. They were so attentive and we had so much fun dancing and doing activities with them. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. Masks are required on flights and airport. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. The resort and rooms are beautiful. Thank you Javier! The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . We highly recommend the resort and have found few that can compare.More. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Cleaning round the clock. We look forward to welcoming you back in a heartbeat. Its the perfect spot for a romantic dinner. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. These are just some of the people that make the ERC so special for. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. The standard and variety of food on offer was really top quality. The resort was impeccably clean. The facilities available at the Excellence are really at an elevated level. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels They were waiting with a very comfortable luxury SUV for us outside the airport. The airport/airlines recommend an App like VERIFLY to upload your results. Federal 307 Chet-Pto. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. That works for most people, but we go on vacation to away from the world. This is the version of our website addressed to speakers of English in the United States. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. We managed to make it to the ocean once but it took a little liquid courage to do so. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. An extensive gym with a great range of equipment. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. Cleaning round the clock. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. The front desk asked for the number and informed us they would call for us. If you want to grab yourself a deal there are daily offers that are available. Our first stay in 2019, Playa Mujeres was 5-stars all they way. The Mile Spa is a solid offering. Its between the areas of Playa Del Carmen and Cancun town. The resort is beautiful and so well maintained. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. Please see our partners for more details. The staff at ERC are nothing short of amazing. We would suggest booking before you go. The front desk already had our test scheduled based on our departure time when we checked in. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. COVID Safety: We are vaccinated, so felt safe traveling. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. All the restaurants are very average. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. We recommend going around an hour before the tour commences to get on the tour. Other than requiring masks the Cancun airport was operating like it always has. A big change, they no longer provide straws. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. more. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. The Dominican Republic shares the island known as the Hispaniola with Haiti. Top room amenities include a minibar, air conditioning, and a flat screen TV. Although it was a little murky in parts. Repeat already booked! It has been a pleasure having you with us and we look forward to seeing you back soon. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. Excellence Riviera Cancun: Top Notch. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. But opting out of some of these cookies may have an effect on your browsing experience. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. Stocked Mini-bar with all of the goodies you could ever need. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. At check-in the agent will give you a health questionnaire. We booked an excellence club 2 story room both times, excellence club is the adult only building. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Be Ready to be Blown Away! Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. The bartenders are great and fast. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. The entertainment is fun, especially the Silent Party nights. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) . He remembered our names. Please, receive our warmest regards from The Excellence Collection. Also, the tequila options are a joke. There is a golf course located right next to the resort. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Dreams resorts All your questions answered! It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. As you approach the doors they will automatically open. They no longer give you menus at the restaurants, probably for safety. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. The food also sets this place apart.