Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number. The rules aren’t always clear, but a … Here are the steps: Click on the Gear icon, choose Accounts and Settings. I checked my bank account to see if they charged me extra, but they only charged me for one. At first I thought that I accidentally ordered two, but the online order said I only requested one. Just try your best to send it back–and be prepared to return the package (or the money). Amazon I doubt will step in to help the seller in this situation. What To Do If You Get a Home Delivery By Mistake. I contacted Amazon and they told me to keep the game. You will need to contact the company with which you do not have the contract (the company you did not pay) and arrange collection/return. This thread is locked. If you need the company to research your money order, you'll pay about double the price of the fee. Feel free to let us know if you have any other concerns. Money order companies charge a fee to obtain a copy. Let’s Review: If You Didn’t Order It, You Don’t Have To Pay For It Or Send It Back 4.12.13 4:57 PM EDT By Laura Northrup @lnorthrup unordered merchandise ftc … You can use the reverse function which returns a list in reverse order. Amazon once sent me 2 copies of a game I ordered and based on the packing slip the second copy was part of another customer's order. How can I keep a copy of e-mail in my Sent Items folder? I just got a message from a customer, stating that they received the book that they ordered, but also a Nintendo cartridge, and requested that I send a pre-paid envelope so that they could return it. I'm not sure if I should contact Amazon. What you need to do is compare in reverse order the entire time. Company B supplies A and both sent me the item. I guess it just depends. This is a mistake. This is a mistake. I ordered an item from Company A. They were thankful that I pointed out the issue because the other customer was not going to receive their item. You can follow the question or vote as helpful, but you cannot reply to this thread. We'll be delighted to assist you. It’s great to have a customer willing to do even a little bit to return something that they did not order, but since this was FBA, it is Amazon that will have to do this. After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system. If you receive goods from a home delivery that you didn’t order, can you still keep them? Here is an example, however it is using let and if and not a cond expression. I know if that happened to me and I accidentally sent 2 expensive items I would want the extra back. That way you are always removing the 2nd+ occurrence of an element and not the first. What Amazon Told Me To Do “Keep it.” Yes, Amazon told me to keep the $339 comforter set. It’s not your fault you scored double and they won’t pony up for the return. I want to sell the extra one but I'm unsure if Amazon will message me later telling me to send back the extra Xbox. Orders can also be located by searching by order number or date range. Can I keep it? Can I keep both? I received an order I cancelled. Click on the Sales tab. Moving forward, you can send yourself a copy of your transactions by going to your Accounts and Settings. For example, as of this publication, Western Union charges $15 to obtain a copy of a money order if you have your receipt, but $30 for research and a copy if you do not. Under Messages, tick on Email me a copy, click on Save. The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip. If they won’t pay for the return I would keep it. Do the right thing! 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