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This number is available 24 hours a day, 7 days a week and can be reached by dialing 1-800-922-0204. Please check your Private Messenger Inbox for a message from a Verizon Support agent. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. Last night I started a line with Verizon and ordered a used phone through them. Ive lost all confidence in Verizon to get it right. Check your email you prob have a fraud check. Business Sign in. Lastly, there could be an issue with the billing address associated with your account. If you dont hear back from the seller or if your order status remains unchanged after taking action, try contacting customer service for assistance. I placed an order for two phones. Thank you. This can be done by providing some personal information, like your name and date of birth. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. Get up to $500 when you. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Stores . In the meantime, customers are advised to check back later or try again later. What is the best way to take action? Please Verizon, how can I get my iPhone. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. Will see what happens. The same thing is happening to me what should I do. First, all orders are reviewed for fraud prevention. Go to the Pending account changes page in My Verizon to remove or cancel an order. when the site is full of bugs? Other reasons include issues with the shipping address or billing information. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. That must be it. The most common reason is that the customers credit card information needs to be verified. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Correct answers are available for this post. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". No issues. If that banner shows up on your order then you are fine. Forgot info. Received an email notice to finish my purchase a couple of hours ago. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. The person he spoke with said that they couldn't get the order to open up that something was wrong. For more information, please see our Definitely will need customer support tomorrow. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Appreciate the quick replies. Plus, get iPhone 13, on us. The other phone was an s22 ultra which said it would arrive by November 1st. The main router is a WiFi . The order went through and I got a confirmation email right away. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Create an account to follow your favorite communities and start taking part in conversations. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. After restarting your device, you can check your Verizon network coverage. Thanks for the info. You can also contact customer service for assistance. Thank you. From the top of the page, hover over Support and then click Order Status. You must be signed in to access this part of the community. The app keeps telling me to "take action": "To process your order, we need you to take action. Verizon Cloud Login is used to access Verizon cloud storage. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. Online only. Privacy Policy. I engaged with the rep through chat since the phone wouldn't connect to a live human being. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. oxnard hazardous waste disposal Scramble Words is a word-making game . If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. Continue. Response times may vary and may be delayed at this time. In most cases, an order is placed on hold because the seller needs more information from the buyer. One of the charges is for $909 and the other is for $199 without any cost explanation. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. I ordered through Verizon so I would assume I would have to go through them. Press J to jump to the feed. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. In the meantime, you can always cancel your order if youd like. And in the process, they mess up the order the second or third time in some cases. Our team will be able to tell you more once they investigate further. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have a net10 samsung sch-s738c phone. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Pick up your online order at a Verizon store FAQs Have a phone you love? Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. Another possibility is that were experiencing high demand for the product or service youve ordered and we need time to catch up with production. 3. Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! 653. Get up to $500 when you bring your phone. If everything checks out and your order is approved, it will ship as soon as possible! Newbie. You will receive a confirmation email when processing is complete and your . I am spending my 3rd hour with them - same message "Max order read attempt reached." Once youve provided this information, Verizon will verify your identity and give you access to your new account. Nope, the T&C bar is gone. And guess what?!! Plus, get iPhone 13, on us. He sent a link and I entered pmt info again. Same thing happened to me. You should not use this feature on public computers. Anyone has similar experience with me? If youve placed an order with Verizon, you can check the status at any time by following these simple steps: 4. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. And another thing I noticed is that the agents have an itch for reordering. Re: Fios order on hold, moving very soon. Thank you! This means that orders placed through the website or app are not being processed. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Any normal person would have moved to another provider (AT&T) in my case. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Normally if you are not exchanging a tank you will be paying full price for the tank (~$40) and then the local cost of the propane fill (~$20). Order on hold - Verizon Community My order is on hold and I called Verizon said they needed more identification i sent that in on a link they sent to my email and it is still on hold Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals He kept saying I wouldn't be able to track it until 24 hours. Download Verizon Cloud today and make the most of your digital memories. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. All seemed well as I entered my cc pmt info while on the phone with the rep. Click on the "Power Off" or "Restart" button. If you need help with your Verizon order, there are a few things you can do. Shout out to Silvester, you deserve a raise!! You must log in or register to reply here. Have a phone you love? You are using an out of date browser. Thanks again. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . You should not use this feature on public computers. I have the same question 0 Likes Reply 1 Reply All Community topics 1. Bob61. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the . However, the status page says I will receive an acknowledgement once the proof is received. You can also set up customizable announcements to inform callers of promotions . I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. *Robert" NEW YORK - Even if the strike at Verizon Communications is resolved this weekend, Dr. James Murray will . Holding my order. When you call this number, you will first be prompted to enter your 10-digit mobile phone number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At this point, I may have done all I can and just have to wait it out. Web instructions say to check email, but there is no email.I'll call them tomorrow since this was an online order. Have a phone you love? You may be wondering what you need to do to get your order moving again. Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. This usually happens when an address or credit card is entered incorrectly. The whole process shouldnt take more than a few minutes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I uploaded all relevant documents when I ordered Fios two weeks ago. You may also be asked to provide a government-issued ID, like a drivers license or passport. It allows you to create up to 100 different ways to scramble letters for any word. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. If youve ever placed an online order only to receive a notification that your order is on hold, you know how frustrating it can be. Stores your username on this computer. Looks like they were correct that it didn't affect our order. 2. If you've already taken this step, check your email for updates.". Thanks man, will call Verizon again to confirm this, Sam here. There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. It generally takes around 2-3 weeks for Verizon to process an order. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. What is the best way to take action? If this is the case, simply contact customer service and theyll help sort things out for you. Thank you. Let me know if you find a solution. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. If this is the case, you should contact your bank to make sure everything is correct on their end. Put your S4 SCH-I545 into Download/Odin mode: hold Volume Down+Home+Power buttons together for 2-3 seconds until you see a warning screen with a yellow triangle. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. Normally just a credit check, and deposit required for those who have no credit or little credit. Go to verizonwireless.com and log in to My Verizon. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I am having the same issue and nobody I have talked to from Verizon has been able to help. Ends 2.28. I am moving within this upcoming week, and I am worried that I will not have internet access. Ordered Verizon Fios about two weeks ago, and the order is still on hold. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. We know its frustrating to wait, but we appreciate your patience! One reason why your Verizon order may be pending is that they are waiting for a response from your bank. You can't have more than 1 pending order on your account at a time. Thanks again. "@Harriszilla I don't recommend cancelling an order if the promotion on it has expired, or is not able to be claimed again. Twice, in fact. I have a message on my Verizon account saying I have until October 13 to verify my order. Save my name, email, and website in this browser for the next time I comment. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Samsung Galaxy Centura (SCH-S738C): device overview, features, popular tutorials and troubleshooting guides. Details: Your service can be suspended between 30 days to 9 months. With a little help, you should be able to get your order moving again in no time! Is there anyone from Verizon who reads and responds to these messages? Please check your Private Messenger inbox for a message from a Verizon support agent. and our On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. If you need to speak with a customer service representative at Verizon, the best way to do so is by calling their customer service number. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. Was supposed to be delivered on 9/30. Customer service is closed. New comments cannot be posted and votes cannot be cast. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Verizon orders on hold Share this: Click to share on Twitter (Opens in new window) . At this point don't think my phone is shipping by 10/22. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Overall, there are a few different reasons why your Verizon order might be pending. Thanks, everyone, for your helpful responses! While a lot of things there are exactly worth the dollar you'll pa. Store Information >. Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. Wondering if anyone knows what if anything I can do on my own tonight. Get up to $500 when you. Called, held for 50 min, spoke to an agent. Have a phone you love? User ID/ Verizon mobile number. I too had the same issue and no one responded properly. Got the same thing, all I had to do is verify my phone number and it went from on hold to processing. they should be able to sort it out. We received your order and it is in process Expected Delivery Date: 09/19/14. Then received an email from VZW at 7:31 pm saying "Your order is currently. I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. Tap Photos & videos. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! It may be prudent to await this in store delivery. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. And also did you fix it. My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. "You should be fine" . Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Note: Only an Account Owner or Account Manager can request that a pending order be removed. From the top of the page, hover over Support and then click Order Status. Best Answer: Yes, you can see your husband's text messages on Verizon. Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. So in order to get a "filled" tank you will be paying around $60. Order on hold 06-17-2022 03:06 PM. These orders require further review by our Customer Care Team and is completed within one . The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). I am out of the US so I hope I can still receive a code if they send one. One was the iphone 14 which we knew was backordered until November 18th. Accessibility Resource Center Skip to main content. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. Verizon customer now for 17 years but just about to end! Received an error message that I needed to speak to someone. Everything went through without a hitch. This can happen if you moved recently or if youre using a P.O. Check your email When your order's ready, we'll email you and hold it for 4 days. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Your issue has been escalated to a Verizon agent. On-hold music can help reduce hang-ups, especially during long waiting periods. I preordered on 9/9 and was originally told estimated delivery date of 9/23. This never happened. Get up to $500 when you. Ordered Verizon Fios about two weeks ago, and the order is still on hold. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Press question mark to learn the rest of the keyboard shortcuts. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Check Order Status. Apple has already said they were giving people a week to sort out their orders before cancelling. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) If youre wondering why your Verizon order is on hold, there are a few possible explanations. and they have no idea what it is and how to deal with it. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. Touch and press the TV button on your Spectrum remote control, then press and hold the OK button for a second while still holding it. Get up to $500 when you bring your phone. In Roblox Warrior Cats: Ultimate Edition, players can fully customize their cat and join one of the six factions t There are a few reasons that could be the case. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. With select 5G Unlimited plans. No more on hold, And I got shipping info right after. Make a one-time payment. You must be signed in to access this part of the community. It still says on hold after doing all that. First, our team may need additional information from you in order to process your order. My online account states order on hold despite email telling me phone was rescheduled for delivery from the 1st to the 8th of October. Personal Business. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. Spy on Someone's Verizon Text Messages. Ends 2.28. Started and stopped a couple of times. Press and hold the power switch to turn your device back on. I did that, now my order i on hold with action required which is Review and accept T&C. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). If you talk to them again, ask if they see a blue banner in your order that says Backordered. Get up to $500 when you. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. I had an in depth conversation with them about this issue yesterday. This process is in place for our consumer's protection. Have a phone you love? However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Welcome to /r/Verizon! Create an account to follow your favorite communities and start taking part in conversations. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. This can sometimes take a few days. Visit the store Head to the store and pick up your order from your selected pickup method below. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. How did you get out of this situation?? Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. When you sign up for a new Verizon account, youll be asked to verify your identity. You must be signed in to access this part of the community. With Verizon Business Digital Voice, your phone system can play custom hold music to entertain callers while they wait. When I tried contacting a live chat agent, nothing could be done either. Download the My Verizon app. Just got my shipment confirmation for my order! 4. I was wondering why I had not received notification that the phone had shipped.