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Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. I said what??? I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. She said, "[This] store does not do that." You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. They apologized and said that they couldn't do anything about it. - aren't your clerks supposed to ask. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. Also, a lot of places ask for ID so that they can keep track of you. They are providing sanitization to all customers and associates. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. I do not like the shoes, they do not fit; even though it says 51/2. Yes the ID is needed for purchases made within 24 hours. Bs all they have to do is put another tag on it!! Is a Ross Dress for Less catalog available? Accompany the products with the original purchase receipt. Host Of. The 1-800 number was to customer service. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. I had all tags on the pants I was told without a receipt I get .49 back. *Required Fields. I put down my purchases and walked out of the store. Did you forget the return deadline? All the associates and customers are required to wear masks inside their premises. In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. If you don't like it then shop somewhere else. This is ridiculous. goodwill is a little bit better. I feel they could of made an exception since the product was clearly defective. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. You can either ask for an exchange or a refund in return for your product. Plus, they might charge you early termination fees or a restocking charge of up to $35. Cashier needs to learn more about return policy of Ross. Key takeaways. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I'm without a car so I go thru shoes fast. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I purchased one item for approx. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Tj max&Marshall's will be around. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I paid $21.99 ($24.10 with tax) in cash. Clothing I try on at home, as I do not trust the stalls in the store. Yes, technically you can rent a car with a debit card. I would rather pay more for a better quality item that would be returnable. They are a costume and wig. You want cheap stuff but and you call them crooks but in reality its not. I found the sizes i needed in a different pattern unfortunately. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. I am not about to look up the items on this long receipt. Ross usually takes returns that have no defects and puts them back on the floor. H tried to return them with receipt and would not take them back. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. If the dress looks obviously used and worn, we will not take the item back. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. ross return policy debit card $12,000 in 1858 worth today. Today I return a pair of shoes that I purchased for my 93 yr old mother. I exceeded the return with no receipt limit during the holidays and being indecisive. Now I'm angry why did she lie to me. We no longer can do exchanges on name brand items. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. From the Vendor dropdown, select your vendor. My 14.99 capris did not show in the system. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? ROSS IS AWESOME! I had save my receipt I waited for the longest time on line. Can I exchange to items for one item if not used or worn? What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. Ross gives you 30 days from the date of purchase to return items. The subtotal of the items I purchased before the $24.99 return was $60.92. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. I assume if a credit card was used maybe it would take longer? ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." This lady needs some training on how to treat customers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! Choose Vendor credit. Please keep this in mind next time your purchase with your debit or credit card. Oh and jewelry can NEVER be returned, that is a health hazard. V. Ross return policy sucks! Callback tomorrow and speak to someone else. Bought a shirt I didnt realized was stained. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. My receipt showed a sales tax of $3.23. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . Ended up returning 1 of the items yesterday on 4/19 at around 5pm. I have worked in the retail industry and know a bit about returns for many stores. 4 trips, a lot of waiting in line. And either way I am always good with a store credit because I shop there so frequently. Frustrated, she walked away and I asked her - Do you have the receipt? I've never had a problem returning things to Ross. She never looked at my recite. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Really, Like I Didn't Need An I.D. I will never shop here again. One I had the receipt for and the second pair I did not. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. So for me it did not take long. Follow the below-mentioned step-wise guide to make a successful return. How can I return to ross. For queries or any kind of addition you want us to make, kindly comment on the box below. Another cashier came up and handled the long line. I am a Ross Associate. I paid $21.99 ($24.10 with tax) in cash. I did not use it, damage it or wash it. store without the unnecessary long wait time and have a store that cares about customer service! I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. I have never had a problem with my return. You will only get angrier if you continue to rely on that. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. What if I return my products after 30 days? I been buying tennis shoes from Ross for about 9 years I never had to take anything back. Plan on reporting Roses to consumers board. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Your Estimated Total rental rate is calculated based on the information provided at time of reservation. $7.00, paid with check. She expressed a desire to simply get a credit to buy another dress that would fit. I honestly think they should revise their policy. Frustrated, she walked away and I asked her - Do you have the receipt? In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? Some banks take up to 14 days to return pre-paid debit card funds. I stood on line for 10 minutes (with only two cashiers). Will Ross refund my money for this without the tag and it on the receipt? The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Take everything plus your photo ID to a Ross store within 30 days of purchase. will be: "it's because of dishonest people". I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. I work at ross and it is crazy what people try and get away with. I replied yes, she immediately caught an attitude!! If I don't have the receipt, can I get store credit? I bought a bottle of mens cologne yesterday. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? How are you going to deny me an exchange when all of the tags are attached to a gift item? We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. I just went through that today with shoes I bought in the A.M and returned in the evening. Ross can you please help me out? slap my items down and push them away so the next customer could be helped. I have the receipt and it has not been 30 days since the date of purchase. I returned a pair of shoes I bought with my debit card. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. She explained that October has 31 days. I wanted to know the same thing is there a time limit? Ross store in San Francisco at Lakeshore plaza. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. The store executives will help you with your return or exchange. I think I have a receipt. As far as shopping in Ross, I have never had an issue with a return. I take this into consideration when shopping there. that hold up fine. 3)keep the tags if you need to staple them to the receipt The back of the receipt doesn't disclose this return process either, neither does their website. When a pre-paid debit card is accepted as a form of payment . Went to Ross at the Kendall and US1, Miami, Fl. So please be considerate when it comes to returns or exchanges. I sincerely hope not! Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. I'm very unhappy with the return/refund policy. Mission And Vision Csr. This is why it is suggested you bring your items back ASAP for a return. The Ross return policy is 30 days, allowing customers to bring their items back to the store. When I returned, I immediately went to return with my receipt. Keep that in mind. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. (For emphasis: 60.92-35.93= 24.99). they are quarantining the returns for 72 hours before returning back to the sales floor. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. We do not provide itemized merchandise searches. For further assistance, we also recommend you check out the official return policy page of Ross.com. Ask for the discount for purchase and a lot of companies will still make that sale. This, too, must be new policy. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. Before you know it, I will drop Ross like I did Kohls when they ripped me off after I went back the following day with the receipt. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Modified date: Nov. 17, 2022. Ross gives you 30 days from the date of purchase to return items. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said Some types of refunds are not accepted! Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. Go on the Hobby Lobby website, and find the store locator. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. I'm old so they need to listen to me or my child is out of state so they should give me more time. I'm done with Ross. Return policy just not right!! 5. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Please let me know what can I do to get exchange or get store credits. If it is such a big conflict why does Ross not correct the tags before selling their products. I know that was not true. All merchandise is representative of the merchandise carried in our stores. Ross wont provide refunds on opened software items. After washing, the paints unraveled all along the seams, truly defective. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. First Name*. Could not return summer items given as gift. The cashier that was working the return counter was too busy hanging up clothes. You are buying at a discount store. Went to Ross to return one item, had my receipt. I am a Ross employee. What happens to merchandise that does not sell? If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. So why even put up tv video surveillance? so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! So, I wanted to exchange but cashier didn't let me. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. Learn how your comment data is processed. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. Being mean and nasty to Ross employees does not mean you will get what you expect either. I have the receipt!! Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. Manager was very rude and wasn't willing to even discuss it. I found the sizes i needed in a different pattern unfortunately. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. All rude! The people waiting behind me where not happy as well. Now I know the reason all my neighbors do not want to visit that store! I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. If tags are detached the item will not be accepted. You paid using a debit card, so it has to go back onto the debit card. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. A couple days later I checked my credit card and did not see the credit on my account. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. I came back and checked my credit card statement and still no credit. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. I asked how many I had and what was the dollar amount. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Ross Refund Verification Process). if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. WORST RETURN POLICY EVER!!! This is why it makes since to inspect before you buy. Boo hoo~! Can exchange or store credit be provided without a reciept? What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. I was told that I wasn't getting any no ey back since it took me a month to notice it. My tag said rose fascia which is a color. All the basic conditions of Ross return policy also apply to holiday returns. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. The return of gift cards is only possible with the original receipt. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! I didn't try then on in the store and they were way too big. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. So can I exchange it for a size 8 please? That's not ok bc didn't need to buy the items! If merchandise was paid for with a check, cash will not be issued for five (5) days. @Deanna James; You have to get it back how you paid for it. Contract. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. This is something that the employees in Ross stores have no control over, it is sent to us like that. They are not wanting to see a boycott on their stores. When you return that product which is purchased through a debit card, your return will be added back to your bank account via your debit card. Their return policies really stink. Needless to say I threw it away and wasted my money! She replied the system wont let her. My items were newly bought with tags or stickers and clearly never used. I bought 3 dresses 2 weeks ago. Also why Marshall's makes more money than Ross. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. Isn't that a way to see and know if they have defaults? Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I bought a pack of hangers there. They were not work an unknown to me, I just read on line what I am suppose to do with the return. i did not have time to stand in line twice. That will help if necessary. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. I don't think so. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. Can my grandmother get her money back? Even tho I was w step below mgt. If Ross offered clothing rentals you'd have no problem, but it doesn't. You can call Customer Service number 1-800-335-1115. It was a mess. I love Ross and I hate the customer services at Ross stores. Can I return items at the Ross store without the receipt? You will get back how you paid for it originally (Given you have the receipt and tags in original condition). Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. I said please explain to me how you count your 30days. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. I said no problem. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. Walmart does still allow for the return of jewelry, watches, and items costing more than $300. ARE YOU SERIOUS??? Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. A way would be to look at the surveillance cameras she said! I have never heard of this. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Crappy store, we don't need these type businesses in our town. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area.