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If youre going to use this a lot I recommend setting up a global UI script with the following function. That would be a nice one to have. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. The API call you're using g_form.getValue (.) https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. i.e. Records created from a record producer has empty variables values. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. When the record is submitted using a record producer, you are redirected directly to the generated record. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. How To Add Schedule Job In Update Set In ServiceNow? Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. After we made some base categories lets make some matching subcategories. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Keep it up. Because of the way this works, it will replace the link as well. Good question. Im wondering how I would make the required asterisk show on the field? My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage Youre right! The reference qualifier here is important. Other times you'll need to do a GlideRecord query to get it. I dont have a script to do that at the moment. Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! It performs a similar operation to populate the short_description field. I am unable to get the reference of created record in current object. Ive just figured it out with some hints from your other post. Ive updated the instructions above. Typically, record producers are used to allow users to create incident or change request records. This was just what I was looking for, thanks for sharing. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. How do I align things in the following tabular environment? Well done. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Say if Region is Africa, my next label should say which location in Africa? Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Thanks for the assist! labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. The primary difference is in the way the elements need to be selected from the DOM. I have a lengthy choice Label for one of my fields . }. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Ill provide an update when I figure it out and if nobody has already posted it. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details I can see advantages to both approaches. Thanks for checking into it I really appreciate you taking time to look at it. Default variable editor The default variable editor is applicable only for record producers. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Lets discuss the basic differences between both terms in a tabular form. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. That might just do the job.. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. 1. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. Thanks. pretty much like incident . Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Thank you for sharing. My only remaining issue is hiding the variable set title if all variables are hidden. This is excellent thanks so much for this. var v; Yeah I switched to raw ampersands as an experiment and it worked fine. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Confirmed: Berlin Hot Fix 4 fixes the problem. I think form annotations are probably the best option on a standard form. It is possible, and this post will show you how it can be done. In my case, I wanted a user to be able to create sprints for a project. This was just what I was looking for, thanks for sharing. Here is a report based off a database view. So for example. Is there a fix for this? function onLoad () {. Description. 13K subscribers in the servicenow community. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. }. as a result. Because they have a value, even unchecked check boxes will appear when using this solution. If youve got additional tables that dont extend task, just repeat the same step there as well. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I think it was just posted here. I replaced that with setDisplay but didnt rip out the other unnecessary piece. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? My line 3 is the if statement ending with the opening curly brace. What kind of script object are you coding here? (Service catalog fields are "variables", and they are different from normal table fields). Do you know of any gotchas with your script and view rules? One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. . Why does the rule have to exist for every target table if its hte same code each time? Other times you'll need to do a GlideRecord query to get it. Came here lots of times when the wiki did not solve my issues. Thats handled in the else statement in the business rule script above. Any chance someone has already figured this out? Hi, I appreciate this is an old script now but it does still seem to work. Not sure if its possible there actually. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. It doesnt look like this script works anymore on Berlin. I just updated the code above with some versions that should work better. Sign-up to get the latest news and update information from ServiceNow Guru! Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. It is common for users to request that record producers and catalog items be made public on the Content Management System. The purpose of the business rule is to overcome the issue this article is about. Connect and share knowledge within a single location that is structured and easy to search. From the ServiceNow Wiki, here is some documentation to read before you start . Triggers and actions create and populate variables. The post Certified Diversity Recruiters appeared first on Crossfuze. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. This solution may still be preferable if youre looking to do something across the board in the instance. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. To get access to the Element (like with getLabel) you can use g_form.getControl (.) Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. if(g_scratchpad.emptyVars != ){ eval is no more evil than any other method. The post Certified Diversity Recruiters appeared first on Crossfuze. I hate that message though. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. Technically talking, both have different setup and architecture. Question asks for Record Producer, not for record created from Record Producer hence answer is B Your above solution works brilliantly, if we dont have check boxes and Containers. There is, but not with the scripts here. This value can then be used for reporting or other purposes in your system! It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? If its not working for non-admin users Id guess its probably a client script conflict of some sort. Great addition but a bit more info could be needed. I think the problem is in your if statement. I generally will use all lowercase with underscores if I need to include spaces in values. Ill see if I can recreate the second problem Im having and submit one for that too. The dependent value is the value that this data depends on. That is Very Cool. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Heres an example script. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. Subscribe to get the latest news, events, and blogs. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Nice work! More customization options are available. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Thanks for the feedback. Not the answer you're looking for? The post Certified Diversity Recruiters appeared first on Crossfuze. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. I've updated the article. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Thanks for contributing an answer to Stack Overflow! They basically allow you to target specific elements on the page for manipulation. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Is there anyway to get this working on the mobile app (or something like it that will work there)? Only do this for a few Categories for the time being. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. You can also view the icons within. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. If not, the the info message appears but the record producer shown is erroneous. This script is not working to change variable type Label. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. It worked perfectly again after that. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Is it possible to rotate a window 90 degrees if it has the same length and width? Currently all variables show up in those notifications. To fully enjoy this site, please enable your JavaScript. When the record is submitted using a record producer, you are redirected directly to the generated record. I am able to do this for variables that are placed straight onto the item. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. // Only run eval() function once to avoid recursive loop Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Please specify through example. is just going to return the string value of whatever field you're asking for. I know this would mean a performance hit on the client vs running the major work server-side. This allows the entire variable set to disappear on the form. But I have an issue, when I show the form in the Service Portal. I agree that they still can be incredibly useful in the right situation. Any advice? Non-admins can still see all the empty variables. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! You should use the new Mobile GlideForm API to change labels instead. When the Category changes, the Sub Categories are populated as they should. If you walk through that reference, youll notice that sc_cat_item_option is empty. } ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Is it possible to change the table label using something similar? Thanks for sharing! Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Asking for help, clarification, or responding to other answers. The post Certified Diversity Recruiters appeared first on Crossfuze. eval(scriptCode ); Thanks for the script, it works pretty well on backend. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. You did such an amazing job. Variables have come a long way since the early days of ServiceNow. What video game is Charlie playing in Poker Face S01E07? Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Build like you mean it!! var scriptCode = ; Variables have come a long way since the early days of ServiceNow. Only thing I can think of that might work is just to replace the label text with label text in bold tags. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. Here's how you can toggle the display of the help text for variables in your service catalog. Get all unique values in a JavaScript array (remove duplicates). https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! vegan) just to try it, does this inconvenience the caterers and staff? Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. Any help you can provide would be greatly appreciated. Variables to collect data for record producer fields. Once you have this entered click Submit. I rebuilt the test cases on demo18 and everything seems to work fine. Use catalog item add multiple items to cart and generate request and multiple RITMs. The only issue I have is that it only seems to be working for admin users. Please help. function onLoad() { access of field label? Youll need to get ServiceNow support to help you with this. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. The problem is that g_scratchpad isnt available to the client as it should be. ServiceNow - Dependent Variables on Record Producer in Service Catalog. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . Should work the same way on sc_task as long as you have the same scripts in place for that table. You did such an amazing job. It appears that sc_item_option_mtom only works for sc_req_item. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Attachment Variable on Record Producer not working. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. We will look into the following topics in this tutorial 1. So you can get the sys_id of the record producer very easily using cat_item.sys_id Thanks for closing the loop on this. The client script is pretty simple since the heavy lifting is being done in the business rule. Is there any way in the same solution we can handle the check boxes and two column wide Container. We are noticing this in the latest version of Calgary. Just recently learned about Display Business Rules. This script not working in Istanbul release. It is not working for me.. Ive seen this done before. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Navigate to Service Catalog > Catalog Definitions > Record Producers. This was just what I was looking for, thanks for sharing. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Do you know if it is possible to retrieve the modified label? Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Good to have a couple of choices! The IT department will contact you for further information if necessary.. The client would like the user to be able to select an Incident Category as well as an Incident . Advertisement Coins. I got your initial script to work changing a variable label on a catalog item. Is there an abort command you can put in the record producer script? Must be some limitation with the Service Portal API. labelElement.select(label).each(function(elmt) { Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? You can create Service Catalog record producers directly from a table record. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). Sign-up to get the latest news and update information from ServiceNow Guru! I would love to be able to extend this sort of functionality to email notifications. Its a bit different for the asterisk indicators on Fuji and beyond. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. How do I find what Element I need to change when it is part of a variable container? I have been racking my brain on trying to get it to work on the sc_task table. How would I do that? Can we change the section label similarly. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). /* Put all variable values and labels from the variable pool into an array */ Youll need to contact SN support for a solution on that. What is your opinion? This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. A Catalog Item isa form used to submit information, a request, or to create a task. ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. v = current.variables[i]; Unfortunately, links in labels will be overwritten with this approach. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { What if you have a label that you want to change based on the user viewing the record? var myVar = g_form.