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Service cannot be provided earlier, later or on days when regular MARTA service is not available. Mobility Fares. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. A MARTA Mobility Service Agent will explain the service and/or mail an application. TDD or FIRS: 1-800-877-8339 Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Assistance for TDD Users: (202) 366-0153. How much does a Reduced Fare Breeze Card cost? Additional companions will be allowed on a space available basis. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Customers with schedules that require frequent changes are not eligible for subscription service. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. for any inconvenience. MARTA Transit; The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Alternative format requests may also be made during the application process. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Operators are not permitted to handle service animals. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Visit our MARTA Mobility page to see the qualifications for this service. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. 1. Superintendent of Mobility Operations How do I use my Reduced Fare Breeze Card? Card or the customer must pay cash. 404-848-5000 . To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Should an application be denied, the applicant has the right to appeal. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Mobility Bus For more information, please call Customer Service at (770) 427-4444. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. 2424 Piedmont Road, NE You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. 404-848-5826. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Standard fare is $4. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Name, address and telephone number Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customer Service. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Rail stations have both elevators and escalators. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Scooters are often unstable on lift equipment. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. https://pass.itsmarta.com/Account/Login. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. The fax number for Mobility Eligibility is 404-848-6900. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. The goal: make life simpler for all our employees. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. MARTA Police (Non-Emergency) 404-848-4900. (Forsyth Street side of the station) The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). This service is designed for customers who can use the fixed route system if an accessible route is available to them. . Customer must arrive at work, school or appointment no later than 8:00 AM. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Customers with inoperative wheelchairs cannot be transported. Partnership Program. Mobility Fares. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. 2424 Piedmont Road, NE custserv@itsmarta.com, Write to: MARTA Customer Service Center Call 404-848-5000 and start your Balance Protection. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Customers are required to secure their packages at their seats, as storage space on the bus is limited. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Parking Availability; Parking Fees; Key Parking Status; More. Also, only you are allowed to use your Reduced Fare Breeze Card. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Claim your pass with the appropriate voucher links above. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. MARTA Mobility. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). 2424 Piedmont Rd, NE 30 Alabama St., SW Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Bus times vary by individual route, so be sure to check the schedule for your specific route. Mobility Fares pageto learn more about paying for MARTA Mobility. Door-to-Door service is available to customers who require such assistance. Learn more. Simply tap your card on the Breeze target wherever your riding. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Failure to cooperate with safety related policies may result in injury or loss of service. It's part of making MARTA a transit system everyone can use. The customer cannot depart earlier than 4:00 PM. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Visit our However, customers should contact the local transit authority to confirm scheduling rules and regulations. 404-848-5000 . If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Customer Service. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. For this reason, different types of eligibility that have developed in the transit industry, including: Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Partnership Program. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Riders' Advisory Council; . However, a replacement fee will be charged for each lost or stolen card. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA Police (Emergency) 404-848-4911. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Reservations can be made by calling Paratransit Reservations at (770) 427-2222. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. 2. Using tobacco or electronic cigarettes or vaporizers is prohibited. Disruptive, harassing, or threatening behavior is prohibited. No commercial or large-size carts, or dollies unless collapsed. MARTA Mobility. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA Mobility. Customer Service. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. 404-848-5826. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Individuals may forward the completed application in the following ways: Via Mail: Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. 4. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Mobility MARTA Transit; MARTA Service; Facebook; Instagram; Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: At a Breeze Vending Machine in any MARTA rail station. The assigned Mobility Bus is scheduled to arrive during this time. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Lost Item Inquiry Formfor lost items. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Atlanta, Georgia 30324-3330. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. University Program. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. MARTA Police (Emergency) 404-848-4911. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Exact addresses of both the origin and destination. MARTA Mobility Breeze Cards are not transferable. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. 404-848-5826. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. We don't offer Reduced Fare versions of any of our pass programs. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Indicate the use of a service animal, if applicable. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. MARTA Customer Experience. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. When a return trip is needed, indicate the desired pick-up or drop-off time. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Administering medication is the customers responsibility. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. MARTA Transit; MARTA Service . MARTA Customer Experience. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Please contact Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Visit our MARTA Mobility page to see the qualifications for this service. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Door to Door Assistance is available upon requests (see pages 5 - 6). MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.).