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Certification of licensed doctor or health practitioner is required. New Jersey Legislature - P.L.2002, c.62. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. If you have forgotten your security code, please call 888.710.4237. Consumer line: 303-894-2070 (Denver) or 800-456-0858. 32 F and below. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. No disconnect if customer agrees and adheres to payment plan. Additional service provider fees may apply. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. (As of 09/2008 no utility has an approved winter disconnection plan on file.) "If a customer is eligible for the. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Tree Issues Customer is required to negotiate a payment plan. Consumer line: 302-736-7500 or 800-282-8574. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Were reintroducing our website with you in mind. Renewals are not needed if condition is certified as being permanent. All Rights Reserved. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. AEP is more than just an energy company. No disconnect if customer is on a payment plan. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. View a table of state seasonal termination protections only. Customer may request an extension. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. DfuSe Ir Target Flipper Zero F7,q $q U Qj }j j j j !O j O j i Ej G G G G G Ii Ui ai mi yi i 'i k j 9 H %i 1i =i i . Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Multifamily, new construction, and commercial systems are not eligible. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. During the heating season, a utility may not ask for a security deposit. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. No disconnect if customer agrees to payment plan. "If a customer is eligible for the. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. 62 - 1 PO . Temperature. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. The phone number of your REP is located on your electric bill. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Must allow customers to pay balance over next 6 months after winter moratorium. Welcome to a new day at American Electric Power. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. C 08/08/2011 AEP Workshop Various updates . Utilities need written approval to shut off services where all household residents are 65 years or older. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Consumer line: 888-570-9905, 307-777-7427. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. No disconnect if customer agrees to deferred or extended payment agreement. Limit the use of My Sensitive Info | Certification of licensed doctor or health practitioner is required. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Customer is expected to enter into a payment plan. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. You're in the right place. No disconnect if customers enters into a deferred payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Serving New Businesses in Oklahoma. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Limit on deposits. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Consumer line: 303-894-2070 (Denver) or 800-456-0858. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. AEP offers winter heating assistance - Times Gazette I work for AEP as a sole proprietor - 1 man operation at the Dresden Ohio plant. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Elderly and handicapped must have 48 hours notice. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Our new format is informed by users. All Rights Reserved. Remember User ID helps you log in without having to memorize your ID or look it up every time. Remember User ID helps you log in without having to memorize your ID or look it up every time. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Several of Arizona's energy vendors enforce moratoriums with varying criteria. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. If the elderly household is low-income and includes a minor, the protection against termination will apply. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Several of Arizona's energy vendors enforce moratoriums with varying criteria. No disconnect if customer agrees and adheres to payment plan. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Also, cannot shut off a service that the resident needs to run. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. . Unpaid Utility Bills Regulated utilities must get PSC approval for disconnect. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Customers may utilize the winter reconnect order one time from mid October through mid April. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Certification forms must be completed for each case of disconnection or reconnection. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Where is the AEP corporate headquarters located? Disconnect is prevented if customer agrees and adheres to payment plan. Customer may request an extension. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. The latest reports from users having issues in Canton come from postal codes 44709. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Use of this site constitutes acceptance of the AEP Terms and Conditions. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. 3040 Continental Dr. 10K - 2021. Were putting our energy to work to make the future brighter and boundless for us all. Three utilities. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Consumer line: 502-564-3940 or 800-772-4636. 32 F or below or during heat advisory for all residential customers. Consumer line: 800-522-2404, Salem: 503-378-6600. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Request a letter Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Disconnection is prohibited if customers agrees and adheres to payment plan. Business customers, please contact us. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. No termination if National Weather Service issues a heat advisory or excessive heat warning. Learn more at AEPEnergy.com. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Use of this site constitutes acceptance of the AEP Terms and Conditions. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. No disconnect during protection dates if customer agrees and adheres to payment plan. north wales dating agency Find a permit. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. Liberty We use cookies to ensure that we give you the best experience on our website. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. During the delay the customer is expected to agree to a payment plan. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. AEP Ohio disconnects questioned-Lima News. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Consumer line: 800-225-7729, 608-266-2001 (Madison). No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Must allow customers to pay balance over next 6 months after winter moratorium. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois).