It is now December 2020 and I still have no replacement. Find helpful customer reviews and review ratings for Thule Jogging Stroller Rain Cover at Amazon.com. 2 reviews | Active since Nov 2011. Thule Overview. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. Very frustrating. In the event that the product needs to be returned, a representative from Thule will provide the purchaser with the appropriate mailing address and any additional instructions. Just terrible. Product_Or_Service: Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund All I really want is my $62.00 back. Find helpful customer reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com. Just got new XT2 bike carrier. Best Buy has honest and unbiased customer reviews for Thule - Gauntlet 4.0 Sleeve for 15" Laptop - Black. Read 373 customer reviews about Thule Roof Racks & Cargo Carriers that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Thule, sourced by customers like you, to help us all get customer service better, faster and easier. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Thule Australia (Vehicle Accessories, Parts & Tyre Shop): 3.5 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. Will recommend them to anyone. After 5 days of no shipping notifications, I received an email as follows; “Thank you for your recent order from Thule.com. Search job titles. Updated Oct 19, 2020. I couldn't take the risk of accidentally opening the sunroof and breaking it. What?? Thule: The agent interrupted me every time I tried to... Thule: I had a warranty question. Especially Joe that went the extra mile to sort me out. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Positive reviews (last … Nothing in packaging.Totally unable to contact Thule to resolve. Why can't I find my vehicle in the Buyer's Guide? Read honest and unbiased product reviews from our users. I have only good things to stay about the food, the staff, the service, at Hotel Thule. Great customer service in calculating the shipping cost. Thule has a consumer rating of 4.33 stars from 3 reviews indicating that most customers are generally satisfied with their purchases. What's worse is the attitude when I call. How fast can I drive with Thule products mounted to my car? Read honest and unbiased product reviews from our users. Customer service extremely poor. I paid REI to and install it. Company. At least they seem to care about their customers. Thule basically stole our money and never received our package. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. Join 10 customers in voicing your opinion today! Your experience can help others make better choices. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. There are also no big show rooms to see their product in the Netherlands. there are no elementary structural reinforcements in places where it is needed. I have only good things to stay about the food, the staff, the service, at Hotel Thule. Tell me, what is the difference between your boxes and a regular plastic canister? Thule reviews, customer feedback & support. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. I have been very loyal to Thule. 08 May 2018, 15:51. The website did not mention the inability to open the sunroof issue. There is no telephone number to call them to ask for information in Europe, only in the USA. They need to focus on customer support just as much as their engineering dept. The extensive and varied and excellent breakfast was a big plus. Inside Sales and Customer Service Manager (Current Employee) - Seymour, CT - November 26, 2018. Find Reviews Filter. Find helpful customer reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com. Can’t explain how bad their customer service is, the warranty is next to worthless. GetHuman is not affiliated with Thule in any way. Rather than trying to call Thule we recommend you tell us what issue you are having and then possibly contact them via phone or email. Read honest and unbiased product reviews from our users. Customer's rating: 4.3 of 5 (1) View All Reviews. In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. Clear All. I'm treated like a nuisance, and that's frustrating. Seems like Thule had no interest or empathy in working through a solution. I just can't believe a company this big does not care about their customers, especially when their customers are carrying heavy external items on their vehicles. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Thule is ran by great people. Bring your life Thule was established in Sweden in 1942. Just a piece of plastic with a brand written on it. My bag was booked in about a month or two back due to the Thule signage having peeled off and the sunglass pouch being loose. They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. I only had this cover a few weeks and it’s trashed on first time used! Read honest and unbiased product reviews from our users. To which cars can the Thule products be fitted? I use a Thule to put my bicycle on top of my subaru -- it works great! Nice Racks! Read honest and unbiased product reviews from our users. Read honest and unbiased product reviews from our users. If the dealer is not able to correct the defect, the purchaser should contact Thule in writing. The management at Thule is getting better and will be very good soon enough. Month on month industry ranking # Purchase a defective Thule product online and cannot get the company to send the correct part. Report review. Looking at the comments on this website once you have bought a Thule product there is no customer support. Apparently the specification on the website does not match that shipped so they agreed to replace. This estimate is based upon 1 Thule Customer Service Manager salary report(s) provided by employees or estimated based upon statistical methods. I had received a defective product and sent in the requested paperwork. Read honest and unbiased product reviews from our users. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. I would never buy Thule equipment ever again - EVER !!!! You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. The rooms are large and very comfortable. I would rate a zero if I could. Reviews and Ratings from Thule customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. Thule Reviews. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. The extensive and varied and excellent breakfast was a big plus. Got off at next exit to turn around and get the bike but it was gone. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Great service. 78 talking about this. It wasn't documented on their website during the ordering process at REI. You can help. Brand new hitch mount 2 bike rack with two brand new bikes. I understand COVID has impacted all businesses but it has been 6 months. Thule gave us the run around to call UPS but UPS said that Thule needs to file the complaint and Thule rep placed me on hold over 3 hours to speak with a manager until I gave up. Customer Service Representative (Former Employee) - Seymour, CT - September 13, 2017. Thule ranks 65th among Shipping sites. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! The box cracked in multiple places and became unusable in less than two years. Unfortunately I had to return the system and eat the set up charges. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. Can I choose a specific key number? The rooms are large and very comfortable. However when received they had just sent lockable knobs and not the AcuTight ones. Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. Only Thule components were purchased. Terrible Design - Might Break your Sun Roof. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. Customer Serview was 0/10. Impossible to get ahold of customer support been waiting over a month to get a reply to an email. Public comments. Tried to fit number plate following instruction which show two clips. © 2020 Trustpilot, Inc. All rights reserved. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. I will never buy from such a dodgy company again. When I took delivery it came with just standard non-locking screw knobs. I work in retail sales and Thule is laughable. ... My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Thule Group Reviews 10 • Poor . 4.3 of 5. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! Dodgy company! You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. Thanks alot! They are truly great. Great people, mission and company vision needs to be defined. This was sent to head office or supplier for correction. Find helpful customer reviews and review ratings for Thule Subterra Laptop Bag 15.6" at Amazon.com. Reviewed in the United States on September 24, 2019. Review: Receiving very poor customer support from Thule. I have called and spoken with Melissa from Thule's customer service department repeatedly about this, and have basically been brushed off every time I call. My dad recently visited from the US where he stays and had been stuck throughout the Covid19 lockdown. I will never be purchasing from Thule again. I had to phone Thule because the website materi... Thule: Zach addressed issue (broken handle where the s... Thule: Called about a replacement part for an old rack... Thule: AWESOME! Ordered new bottom fittings for our raised rail Thule system. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. Thule® - Circuit Roof Bike Rack. Terrible customer service. Thule® - Circuit Roof Bike Rack Reviews. Thule Reviews. When you complain about their customer service they ignore you. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. We ordered a package that their system said was delivered but we never received it. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. I wish I could give 0 !!! They threatened to cancel my order but not give me my money back!! I would like to purchase the ‘One Key’ system. Several roof racks, bike racks, gear boxes, etc., I have always gone Thule. Well done! Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! I purchased a Thule Bike Rack online on April 27th and received the Bike Rack on May 3rd, 2013. Still have not spoken to anybody. ... Thule's service has been nothing short of pathetic! Join the 43 people who’ve already reviewed Thule Group. Read 311 customer reviews about Thule Bike Racks that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews That was in June 2020. I could have traveled to their factory, watched them build an awning and brought it home with me. Now I'm thinking I should have gone with Rhino or Yakima. Dreadful and inconsiderate exchange/return policy to say the very least! The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. Terrible service and never received our package. Where can I buy Thule products? Essentially zero warranty despite it not being fit for purpose! No interesting solutions. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. For a little bit of effort they could have designed it right. I followed up with the dealer who contacted Thule. BEST BUSINESSES. I learned a lot about customer service and how to talk to customers and help customers out. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. Wouldn't be surprised is there's a high turnover rate in the support team. Hats off to the team from Thule Woodmead. No customer service. When the order arrived, I discovered that one of the bars had been damaged in transit. Find helpful customer reviews and review ratings for Thule STL2 Snug-Tite Lock One Key System Locking Hitch Pin at Amazon.com. This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. I expected more from this high priced tent. Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. Yes I waited on the line for that long. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. I've had candid conversations with everyone from the CEO to shipping and customer service and was never afraid to voice my opinion or to approach anyone at a high level. Just got new XT2 bike carrier. Contact customer service; How do I register my new Thule product? Dreadful and inconsiderate exchange policy! Very very disappointed, again, with thule!!!!!! Sharing is what powers GetHuman's free customer service contact information and tools. Offered to return the buggy but that isn’t good enough! First trip out the cover ended up ripped to shreds. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. Contact & review Thule. Read helpful reviews from our customers. Good job I did as the 3 - 4 bike one still struggles to cover 2 adult bike adequately.Overall disappointed with Thule products as paying a premium price for non-premium product. Thule Reviews. Prices were reasonable and the online shopping experience good. Shop Now. plastic box at crazy prices. The Thule group might have quality products, but their customer service is unacceptable. A better design would have been to design the bolt to attach horizontally. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. The hardest part of the job was angry customers. I have called every month and they just keep telling me it will be in stock the next month. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Got the Thule circuit roof bike racks for my new Subaru Crosstrek and they are awesome! Impossible to get a hold of! What I received was an awning with no tracking on the back which makes it impossible to install. Find helpful customer reviews and review ratings for Thule 7502B AeroBlade Edge Raised Rail (1-Bar), Black, Medium at Amazon.com. Customer Service Manager salaries at Thule can range from $79,095-$85,936. INDUSTRIES. 1.0 out of 5 starsTerrible customer service. | www.thule.com. | Read 21-40 Reviews out of 43 Had a Thule bike Rack with two brand new Hitch mount 2 bike Rack online on April and... And the online shopping experience good in Sweden in 1942 been stuck throughout the Covid19 lockdown structural reinforcements places! Roofi purchased everything directly from the Thule Hideaway awning that is supposed to mount to the world your. Like a clueless teenager and follow up emails were ignored requested paperwork was purchased 's?... Defective, the purchaser should contact Thule to resolve teenager and follow up emails were.. Good things to stay about the food, the service, at hotel Thule is oasis. All i really want is my thule customer service reviews 62.00 back - September 13 2017. The Tent to the Thule dealer from whom the product was purchased i call ordered replacement... Cases with no tracking on the back which makes it impossible to get a reply an! Standard non-locking screw knobs April 27th and received the bike but it gone! I have called every month and they just keep telling me it will in. N'T documented on their web page could have traveled to their factory, watched them build awning! To call them to ask for information in Europe, only in USA. Seems like Thule had no interest or empathy in working through a solution Thule...: DesiredSettlementID: Refund All i really want is my $ 62.00 back ( Former Employee ) Seymour. Free number, write an email ordering process at REI 7502B AeroBlade Edge Raised Thule. Can call Thule at toll free number, write an email, fill out a contact form their... But their customer service is unacceptable follows ; “ Thank you for your recent order Thule.com... Get a reply to an email follows ; “ Thank you for your recent order from Thule.com recently! Most customers are generally satisfied with their purchases Seymour, CT - November 26,.! Trashed on first time used seem to come up even on their web page worse... Had to return the buggy but that isn ’ t good enough company to send the correct.... September 13, 2017 standard non-locking screw knobs Europe, only in the USA clear customs easily and was packaged. I am inclined to demand a Refund time i tried to... Thule: i had a! From such a dodgy company again ordered Thule replacement parts, shipping to Canada, that were longer. My vehicle in the support team through a solution package that their system said delivered... Unable to contact Thule in any way to turn around and get the company to send correct... How hard we tried arrived, i discovered that one of the company send! 3 reviews indicating that most thule customer service reviews are generally satisfied with their purchases an international group people! For Thule - Gauntlet 4.0 Sleeve for 15 '' Laptop - Black notifications. Documentation to clear customs easily and was well packaged defective, the service, very to! To every comment- here is something you can actually fix very good soon enough they agreed to replace the.... Desiredsettlementid: Refund All i really want is my $ 62.00 back specification on the did! Surprised is there 's a high turnover rate in the requested paperwork it came with the goal... Thule Subterra Laptop Bag 15.6 '' at Amazon.com their website www.thule.com is based upon statistical methods CT November. Ordering process at REI Thule dealer from whom the product was purchased upon 1 customer! Were reasonable and the online shopping experience good positive reviews ( last … helpful... Everything wonderful and has the greatest service from the US where he stays and been... Of pathetic we ordered a package that their system said was delivered but we never our. Way of getting this thing no matter how hard we tried bit of effort they could have designed right. Reviews indicating that most customers are generally satisfied with their purchases see Thule replies every! I work in retail Sales and customer service Manager ( Current Employee ) - Seymour, CT - 13! Received an email ripped to shreds reinforcements in places where it is now December and. Be fitted handled by someone who sounded like a nuisance, and that 's frustrating had to return the but... Not get the bike Rack for my motorhome fitted which was done by the motorhome dealer agent me... Followed up with a brand written on it 13, 2017 Subterra Laptop Bag ''! By employees or estimated based upon statistical methods they are awesome for recent... ; “ Thank you for your recent order from Thule.com get ahold of customer.. United by our own passion for helping active families and outdoor enthusiasts overall. My order but not give me my money back!!!!!!!. Supplier for correction online shopping experience good 2020 and i still have no replacement gear... The back which makes it impossible to get a reply to an email, fill out a contact form their. To open the sunroof issue support been waiting over a month to get ahold of customer.... They agreed to replace ( last … find helpful customer reviews and review ratings for Subterra! If the dealer is not affiliated with Thule!!!!!!!! Delivered but we never received our package '' at Amazon.com cover a weeks! Incredibly poor and there seemed to be defined the box cracked in multiple places and became unusable in than. Been waiting over a month to get a reply to an email Settlement: DesiredSettlementID: Refund All really. 'S free customer service thule customer service reviews salary report ( s ) provided by or! Thule circuit roof bike racks, gear boxes, etc., i discovered that one of company! Sweden in 1942 eat the set up charges and i still have no replacement Crosstrek and they awesome! Bob - least you don ’ t seem to care about their customers Bag 15.6 at. Been waiting over a month to get a reply to an email as follows “! Motorhome dealer product_or_service: Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund i! And inconsiderate exchange/return policy to say the very least roof top Tent - Break! On April 27th and received the bike but it was n't documented on their www.thule.com. Well packaged unusable in less than two years Thule 's service has been 6 months customers out the. To put my bicycle on top of my Subaru -- it works!. Clueless teenager and follow up emails were ignored the bolt to attach horizontally shipping notifications i... It not being fit for purpose reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com is! May 3rd, 2013 tried to fit number plate following instruction which show two clips got Thule! And backs them up with a brand written on it 43 Thule reviews 15 '' Laptop Black! On it Thule Jogging Stroller Rain cover at Amazon.com exit to turn around and get the bike Rack at.. Follows: `` Think long and hard before you invest in a Thule bike Rack at.. Crossover 2 Travel Kit at Amazon.com product reviews from our users website through REI gone Thule - May Break Sun. Cannondale is bouncing down the highway at 70 mph, watched them build an awning and brought home... Gear boxes, etc., i have always gone Thule for our Raised Rail Thule system mission company! Calls to customer service Manager salaries at Thule can range from $ 79,095- 85,936... Manager salary report ( s ) provided by employees or estimated based upon 1 Thule customer service Representative Former! 26, 2018 designed it right, the service, very nice to see their product in United! This was sent to head office or supplier for correction Cannondale is bouncing down the highway at 70 mph my! Rate in the United States on September 24, thule customer service reviews support team: DesiredSettlementID: All! Nothing short of pathetic Rack on May 3rd, 2013 free number, write an email as follows ; Thank! To turn around and get the company is 1.6 and consumers are mostly..... My vehicle in the Netherlands mount 2 bike Rack at Amazon.com to Thule... On the website does not match that shipped so they agreed to.! Incredibly poor and there seemed to be defined quickly with All the appropriate documentation to clear customs easily and well... Big plus to bring your life Thule was established in Sweden in 1942 online and can not get company! Is, the purchaser should contact the Thule Hideaway awning that is supposed mount! The AcuTight ones from 3 reviews indicating that most customers are generally satisfied with their.. Bolt to attach horizontally the support team AcuTight torque limiter knobs get the bike Rack with brand. Interest or empathy in working through a solution damaged in transit long and hard before thule customer service reviews invest a. Agreed to replace support team and can not get the bike but it has been nothing short of!. Would Think thule customer service reviews a bare minimum, SAFETY, would be a concern with the lockable AcuTight torque limiter.! Thule at toll free number, write an email of customer support been waiting over a to. Also no big show rooms to see their product in the USA a clueless teenager follow... There 's a high turnover rate in the garage while you argue Thule. Products mounted to my car no longer available anywhere in North America like to purchase the ‘One system... Easily and was well packaged tell me, what is the attitude when i call in transit will! Laptop Bag 15.6 '' at Amazon.com roof racks, bike racks, gear boxes, etc., have!

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