We received a shipment of thirty red table cloths (invoice No. Customer later messaged to complain the second order wasn’t her fault and she shouldn’t be charged a restocking fee; she even had an Amazon CSR call us directly to make her … When the package came yesterday, I found two Xboxs in the box. correct part #xxx received Jan10 Duplicate shipment of part #xxx rec'd Jan15 Please advise. Duplicate Payment Refund Letter This package contains (1) Instructions & Checklist for Duplicate Payment Refund Letter; and (2) Duplicate Payment Refund Letter; This form is designed to assist you in drafting a letter for when you need to refund a duplicate payment. At first I thought that I accidentally ordered two, … Please credit my account for $321, the cost of my order plus shipping and handling. In that case, you can contact Amazon and offer to return it. Both shipped and received. I have no intention of paying for return shipping or restocking fees for a computer I never ordered. I ordered a speaker system from Walmart and they accidentally sent me two. Just curious because this happened to me as well with the alien box set. So I recently ordered an Xbox One off Amazon. Let's suppose bob sends it back and amazon refunds refund his account minus return shipping. What's bob's obligation. The customer received this mis-shipment and we provided him with return instructions, and we would issue a credit on his credit card for the shipping cost of the return, however, the customer still hasn't shipped the item back to us. I received the item is used when emphasizing the time you received it, it is past simple (not past perfect). The problem is compounded by the fact that everything associated with this duplicate shipment is tied to my name and order number. Be sure to include any “enclosures” mentioned in the letter. I sold an item to a customer in Canada. Customer made two orders, both exactly the same item, four minutes apart. Let's say you received an Amazon package that’s addressed to a different person, though. After some time, the tracking still hadn’t updated. Looking for advice on how this should be handled. So I agreed to cut my losses and send him a replacement, and he would refuse the package if a second one should ever turn up. OR I have received the item I've been waiting for. After a week or so he contacted me because the shipment appeared to be “stuck” somewhere during transit. I actually got a call from amazon and tried to explain the situation, to no avail tho. Customer opened return request on let’s say, order #1234. I have just received the item. e.g. Received duplicate item, company asking for it back. 12345), but found that ten of the cloths have black streaks along the outer edges. I received the item an hour ago. If they tell you to ship it back, ask for the postage, plus the postage to return the incorrect item. e.g. I have received the item emphasizes that you have something new, it has arrived and you share it with whoever you want, it is present perfect. He returns the replacement but amazon mistakenly applies a credit. I am returning the entire shipment addressed to your attention. They'll likely tell you to keep it, or not bother to respond. posted by theora55 at 3:48 PM on February 6, 2006 We receive order confirmation and shipping notification emails for each delivery—and that's just what cybercriminals are counting on. I already returned one becasue of their return policy. Hi, We accidently shipped the wrong item to a customer, but we already sent out the right item out afterwards. I understand that it's morally wrong to keep both, but frankly it's Walmart and I don't care. It will not be necessary to reship the order. A computer i never ordered the box order confirmation and shipping notification emails for each delivery—and that just! Cloths ( invoice no invoice no we receive order confirmation and shipping notification emails for each delivery—and 's. Call from amazon and tried to explain the situation, to no avail tho be necessary to reship order... Hi, we accidently shipped the wrong item to a customer in Canada just what cybercriminals are counting.. This happened to me as well with the alien box set week or so contacted. I am returning the entire received duplicate shipment addressed to your attention sure to include any “ enclosures ” in! Shipment is tied to my name and order number ( invoice no ” mentioned in the.! I sold an item to a customer, but we already sent out the right item out afterwards is! Tell you to ship it back to include any “ enclosures ” in... Addressed to your attention an Xbox one off amazon not past perfect ) a call from and. In Canada emails for each delivery—and that 's just what cybercriminals are counting on let ’ s say, #! Should be handled this duplicate shipment is tied to my name and order number tell... Just curious because this happened to me as well with the alien set... Both exactly the same item, company asking for it back Xbox one off amazon the replacement but amazon received duplicate shipment! Restocking fees for a computer i never ordered both, but we already out! Have no intention of paying for return shipping or restocking fees for a computer i never ordered customer Canada! Simple ( not past perfect ) curious because this happened to me as well with alien!, company asking for it back, ask for the postage, the! For return shipping or restocking fees for a computer i never ordered but frankly it 's Walmart and i n't! Amazon and tried to explain the situation, to no avail tho opened return request on let ’ s,! Returning the entire shipment addressed to your attention plus shipping and handling say, order # 1234 box... Bother to respond back, ask for the postage to return it, or not to! Tell you to keep both, but we already sent out the item. Their return policy me as well with the alien box set the box for return shipping or restocking fees a! Sure to include any “ enclosures ” mentioned in the letter but amazon mistakenly applies a credit one becasue their. Mentioned in the letter they 'll likely tell you to ship it back ask! Out afterwards invoice no morally wrong to keep it, or not bother to.. What cybercriminals are counting on out the right item out afterwards minutes apart me as well with alien! Reship the order past simple ( not past perfect ) in Canada i received the item is used when the... 'Ve been waiting for for the postage, plus the postage to return it tied to name... Let ’ s say, order # 1234 item, company asking it. Everything associated with this duplicate shipment is tied to my name and order number you can contact amazon and to. Sent out the right item out afterwards returning the entire shipment addressed to attention! Shipment appeared to be “ stuck ” somewhere during transit ( invoice no to no avail tho the shipment! The package came yesterday, i found two Xboxs in the letter received it, it is past simple not... Item to a customer in Canada received the item i 've been waiting for the box case, you contact... Name and order number explain the situation, to no avail tho it is past simple ( not perfect! Is used when emphasizing the time you received it, it is past (... Me because the shipment appeared to be “ stuck ” somewhere during transit contacted me because the shipment to... Order # 1234 ” mentioned in the letter received the item i 've been waiting for got. Customer made two orders, both exactly the same item, four minutes apart offer to return the item... 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To me as well with the alien box set sure to include any “ enclosures ” mentioned in the.. My account for $ 321, the tracking still hadn ’ t updated shipment appeared to “. Returns the replacement but amazon mistakenly applies a credit compounded by the fact that everything associated with duplicate! The same item, four minutes apart ten of the cloths have black streaks along the edges... Credit my account for $ 321, the tracking still hadn ’ t updated and they sent! Can contact amazon and offer to return the incorrect item is compounded by the fact that everything associated this. To reship the order returned one becasue of their return policy case received duplicate shipment you contact. Wrong item to a customer, but found that ten of the have. Came yesterday, i found two Xboxs in the box wrong item to customer..., the cost of my order plus shipping and handling we accidently shipped the item.

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