You deliver more consistent customer support. The core benefit of having a knowledge base is its … This will help people find the sections of the article that they're specifically interested in and skip any information they don't need. They also solve the next problem before the customer even knows they need help. We like to solve problems on our own and feel that personal sense of accomplishment when we do. Create a knowledge article template. [HubSpot Data]. And How to Start Capturing It, What Is Process Documentation? Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Make every task repeatable and remove doubt and uncertainty with step-by-step procedures with screenshots. They can simply search the same question on your company's knowledge base, knowing the answer will exist in relation to the appropriate product or service. There’s a repository of basic templates to get started, custom your help center with your company branding. Knowledge base Template is an HTML5 & CSS3 responsive template created for documentation for customer support for any website, plugin framework etc. And the more value you can give your customers, the more likely they’ll become return customers. ... Uploading a theme/template is an important step while designing a website. You can check the demo / live preview of the item from the links below. Not all knowledge base articles are meant to solve problems; some may just explain how to complete a task. A thought-out title is essential because it’s how customers will actually find the answers to their problems.The fact of the matter is this:If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is!So make your title count. If the problem can't quite be solved, the steps can help eliminate potential causes or reveal what the root problem is. March 19, 2020 / Software Bootstrap 4 Templates. Tool description articles give a short description of what a specific tool or function is. Essentially, it makes it easier for them to navigate your knowledge base because they’re already familiar with how things work. TemplateToaster Knowledge Base walks you through the features and options available in this web design software. ... To define the layout and static content of a knowledge document template. We have set a format for the table of contents and other pages. Sometimes, an article can get pretty long, especially if you've updated it with added information. Or, you could host your own documentation, using a WordPress blog or even a plain website. That way, every article will look and read the same way. Not only does this split traffic between multiple articles, but it can get confusing for customers if they have to keep switching back and forth between multiple pages to find all the information they need. Whenever possible, it might even be a better idea to break up the article into separate, shorter articles. Your template should follow these essential guidelines: Premium plans, Connect your favorite apps to HubSpot. Ok – you know the template. In those cases, you can skip this step. Download = kbdoc – Documentation And Knowledge Base HTML5 Template with Helpdesk Forum-[Updated].zip Check out how MailChimp does it, even on their shorter articles: And if you’ve ever used the HeroThemes knowledge base, you might’ve noticed that we do something similar with our Table of Contents widget: If you’re familiar with your product, writing instructions can be surprisingly difficult. FAQ. Instead of constantly being on the phone, monotonously answering the same basic questions over and over, you can have more variety in your daily workload. Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create article templates, add or customize fields in a template, and activate or deactivate a template. Get 286 knowledge base website templates on ThemeForest. This lets readers know they’re at the right place to find answers and properly sets their expectations for what they’ll get from the article. Be hassle free when you are structuring documentation for your product in the marketplace. Quickly explain why your customer is receiving the error message before you jump into solving it. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. , for longer articles, consider adding a table of contents on.! 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